NICS news from the frontlines.

Author:Sprague, Richard
Position:LETTERS TO THE EDITOR
 
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NICS delays continue to persist, and in many ways are getting worse--and it's costing our industry in lost productivity and sales. It used to be a 3-5 minute transaction to get a customer processed (10 on a bad day). It isn't uncommon for 15-25 minutes to process a form. The number of delays (especially on weekends) is noticeably higher.

For instance, I have numerous customers who are "regulars" and always get approved--then they'll come in two days after and are "delayed" on their very next purchase. I have accordion files full of forms from these delayed applications and I estimate more than 50 percent don't come back to buy. (On occasion we'll get a form processed like greased lighting; it's so nice when it happens.) My guys sit there and wait to find out the result so they can take care of our customer as soon as possible. I'll look down at...

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