Netop adds remote view and assistance capabilities to live chat.
| Position | NEW PRODUCTS - Brief article |
NETOP, A PROVIDER OF LIVE CHAT SERVICES, has released a new version of Live Guide 5.6. The new capabilities include remote assistance and remote viewing capabilities. These features make it easier for banks to assist customers remotely by viewing their desktops and aiding in common questions or challenges customers face online, the company says.
It is also useful for IT help desks to expedite the resolution of problems for both internal and external customers.
Whether assisting with website navigation or e-shop checkouts, completing online forms or providing technical assistance, the Live Guide Remote Assistance and Remote View features empower operators to help resolve customers' technical issues...
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