"From Messaging to Workflow--Public Agencies Take the Next Step".

• Position: Brief Article - Abstract

Berry

Bob

Park Ridge, IL: URISA News, July/August 1999, p. 1-3.

This article provides an example of how public agencies and other non-profit organizations can increase efficiency and improve citizen access by utilizing leading edge technology to manage workflows electronically. There has been an increased demand for conducting day-to-day business such as paying bills and reviewing account information on-line rather than in line. The City of Dallas, Texas, and the University of Illinois at Urbana-Champaign provide two examples of public organizations that have successfully implemented systems to handle on-line...