Message to industry: keep customers happy.

• Position: WASHINGTON PULSE

Senior executives from the nation's largest defense contractors are urging the industry to give military customers better value for taxpayer dollars. Industry must watch out for a "backlash" from the government that results from "too much cash and profits while a war is going on," warns Robert E. Johnson, director of strategic planning at BAE Systems, in a forecast report published by the Government Electronics & Information Technology Association. "Stay focused on your customers," Johnson writes...