Medallia (www.medallia.com).

Position::NEWS - Medallia Contact Center Experience - Brief article
 
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Medallia (www.medallia.com) has come out with the newest Medallia Contact Center Experience solution. It offers more granular reporting down to the agent level and tighter integration with other contact center applications such as CRM, IVR and WFO through the Medallia API. Medallia Contact Center Experience also...

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