Management: Authority and Responsibility
| Author | Cheryl Noll |
| Pages | 470-472 |
Page 470
How can people be influenced to make commitments to the goals of the organization? In part, this question can be answered by how managers define and use power, influence, and authority. Deciding what type of authority system to create is part of the managerial responsibility of organizing. Compare, for example, two managers. One accepts or rejects all ideas generated at lower levels. The other gives the authority for making some decisions to employees at the level where these decisions will most likely affect those employees. How managers use their power, influence, and authority can determine their effectiveness in meeting the goals of the organization.
Responsibility is the obligation to accomplish the goals related to the position and the organization. Managers at all levels of the organization typically have the same basic responsibilities when it comes to managing the work force. They must direct employees toward objectives, oversee the work effort of employees, deal with immediate problems, and report on the progress of work to their superiors. Managers' primary responsibilities are to examine tasks, problems, or opportunities in relationship to the company's short- and long-range goals. They must be quick to identify areas of potential problems, continually search for solutions, and be alert to new opportunities and
Page 471
ways to take advantage of the best ones. How effectively goals and objectives are accomplished depends on how well the company goals are broken down into jobs and assignments and how well these are identified and communicated throughout the organization.
Formal job definitions and coordinating strategies are not enough to get the work done. Managers must somehow use influence to encourage workers to action. If they are to succeed, managers must possess the ability to influence organization members. Influence is the ability to bring about change and produce results; people derive influence from interpersonal power and authority. Interpersonal power allows organization members to exert influence over others.
Power stems from a variety of sources: reward power, coercive power, information power, resource power, expert power, referent power, and legitimate power. Reward power exists if managers provide or withhold rewards, such as money or recognition, from those they wish to influence. Coercive power depends on the manager's ability to punish others who do not engage in the desired behavior. A few examples of coercion include reprimands, criticisms, and negative performance appraisals. Power can also result from controlling access to important information about daily operations and future plans. Also, having access to and deciding to limit or share the resources and...
To continue reading
Request your trial