Managed IT Services does your business need them?

Author:Futrell, Steve

Managed IT services is rapidly becoming one of the hottest solutions in business today because it dramatically improves an organization's profitability, frees up internal resources and offers a unique competitive advantage. Simply put, managed IT services arc designed to assist companies in maintaining and supporting their network and IT infrastructure with the assistance of an outsourced managed services provider (MSP). Types of services may include remote network monitoring, programming and reporting (24/7), firewall monitoring, intrusion detection, preventative (asks, disaster recovery, data backup and help desk support.


So why seek out managed IT services?

Dependence On IT

Every business dependent on infrastructure to perform at a high level, while effectively delivering its products or services. As a result, it has become more difficult to maintain the expertise to properly deploy, manage, and monitor this new technology, especially as a business evolves.


The fact that this technology is new makes it more difficult for the average employee to understand and use effectively. The level of demand and sophistication from today's businesses are driving up complexity. Distinct disciplines or specialties arc emerging in a variety of technology-related areas such as telephony, desktop, network, application and database support. The breadth and depth of technology an organization requires immediately places the resources at a small to mid-sized businesses (SMBs) at a distinct disadvantage.

Insufficient Solutions

Traditional support options such as an IT consultant or a one or two person in-house IT department cannot effectively handle the occasional network breakdowns that are bound to occur. This is especially true when compared to a team of external resources that proactively monitor the SMB's installed technology at all times.

Lack of Process

IDC is a global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets and they recently released a study that reinforces the notion of lack of process, showing that 78 percent of all IT downtime is caused by change. If you could simply eliminate change from the computing environment, you would substantially decrease the risk. Unfortunately, most SMBs lack the procedures, documentation standards, and scope of work, which often results in major disruption and downtime.


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