La mala educacion: Al empleado perfecto lo forja la empresa, no el gobierno.
Author | Gutierrez, Santiago |
Por decadas los gerentes latinoamericanos se han quejado por el divorcio entre las necesidades de sus empresas y la formacion que imparten las universidades y los centros de educacion vocacional. Por decadas tambien, los tecnicos han ensayado formas para acercar unas y otras, con resultados mas bien decepcionantes.
Esta discusion, en la que casi siempre salen mal librados los gobiernos, puede tener otra solucion en la que hay menos lloriqueos y mas accion empresarial.
Se ha probado que el entrenamiento y la capacitacion en el trabajo tienen un retorno privado enorme. Investigadores del Banco Interamericano de Desarrollo, por ejemplo, demostraron que en firmas latinoamericanas con mas de 100 empleados, un aumento del 1% en la proporcion de trabajadores entrenados aumenta la productividad en el 0,7%.
Por eso, la solucion a la capacitacion de los funcionarios puede estar en las firmas y en las agremiaciones y no en las universidades ni en los ministerios de finanzas. La formula es vieja.
En los 80, Citibank era una sofisticada escuela de banca. Los recien contratados recibian un entrenamiento teorico riguroso, pero con un enfoque absolutamente practico. En parte por eso los "citibankers" eran, casi sin rival, los mejores en el sistema financiero latinoamericano. Sabian que solo unos pocos de los reclutados se quedarian. Ademas, que los paises se llevarian sin costo parte de esa inversion, porque muchos de los exalumnos del Citi se convertian luego en presidentes de bancos locales.
Aun asi, el Citi mantuvo su inversion. Se beneficiaba por llevar profesionales excelentes a su gerencia media y por mantener la reputacion de ser mejores que su competencia.
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