LMA fall education.

• Position: Event Calendar - Calendar

LMA Webinars offer thought-provoking, relevant educational programs that are easily accessible from any computer. Attend solo or invite your entire marketing department to participate in valuable training sessions. For one purchased license fee, you can supplement your in-house trainings. The following is a list of some upcoming virtual events. For more information, visit www.legalmarketing.org/Education/ tabid/58/Default.aspx

Client Feedback Webinar Series

Presenters: Laura Meherg, Partner, Wicker Park Group; Nathaniel Slavin, Partner, Wicker Park Group

Client Feedback II: Interview Best Practices

Wednesday, Oct. 20

Level: All

This webinar will outline best practices on pre-interview preparation including training and internal and external research as well as tips from successful interviewers. Topics include:

* Selection and training of interviewers

* Pre-interview protocols, preparation tools and research resources

* Why it is critical to keep the relationship partners engaged

* Tools to craft the questionnaire

* The importance of understanding communication styles and preferences

* Tips for quickly building trust and rapport Suggestions for asking the hard questions

* How to deal with delicate or difficult feedback

Client Feedback III: Turning Information into Action

Wednesday, Nov. 10

Level: All

This webinar will focus on turning information into action and will cover:

* Creating "doable" follow-up strategies

* Creating reports and plans attorneys will read and follow

* Communicating results (good and bad)

* Conducting a successful debrief meeting

* Identifying common themes, key trends and service best practices

* Tracking follow-up tasks

* Learning critical internal communications

Effective Communications: Speaking to the "Dog" Brain in...