Large financial services companies are adding home-based customer service agents.
| Position | Brief article |
More than 75 percent of the largest financial services companies are currently using or are considering using home-based customer service agents, according to Alpine Access, Denver, a provider of virtual contact center solutions.
The users include retail banks, credit card companies, mortgage providers and insurance carriers, says the company. Home-based customer-service agents can handle account queries, bill payment and processing, balance transfers, account origination, product/service: selling and collections.
The use of at-home customer service agents is becoming more mainstream among leading financial services companies, says Christopher Carrington, CEO of Alpine...
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