Knowledge management software reduces the number of customer inquiries.

• Position: Product File - SilverCloud Knowledge Management - Brief article

Want to reduce the number of incoming telephone and e-mail customer inquiries? SilverCloud Knowledge Management, Mounds View, Minn., is offering software called Cavion Plus that will allow banks to answer the large majority of customer online questions instantly, and manage all incoming questions to ensure that they are answered.

The system centralizes and maintains documents, policies and...