John Oltman.

• Author: Madden, Jim
• Position: Manage Your Assets - JRO Consulting - Brief Article

John Oltman

President of JRO Consulting and former Chairman, CEO of SHL Systemhouse

Outsource. Outsource. Outsource. BPO has emerged as a proven, repeatable model for reducing costs and controlling costs, while increasing service quality. Outsource any process that does not generate income or help your organization increase its market share. This is especially true in HR BPO, where employees and benefits are one of your largest expenditures. Use this litmus test to help identify business functions to outsource:

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1) Does this process create or defend a unique competitive advantage for the...