IRS news.

National Taxpayer Advocate Delivers Annual Report to Congress

National Taxpayer Advocate Erin M. Collins released her 2021 Annual Report to Congress, calling calendar year 2021 "the most challenging year taxpayers and tax professionals have ever experienced." The report says tens of millions of taxpayers experienced delays in the processing of their returns, and with 77 percent of individual taxpayers receiving refunds, "processing delays translated directly into refund delays,"

The report makes numerous recommendations to address tax-payer problems, including:

* Utilize scanning technology and reduce barriers to e-filing,

* Deploy "customer callback" technology on all telephone lines, so taxpayers and tax professionals don't have to wait on hold and can receive a return call when the next CSR is available.

* Improve online taxpayer accounts and allow taxpayers to communicate with the IRS routinely by secure email,

* Create and update a weekly "dashboard" on IRS.gov to provide the public with specific information about delays,

Read more attaxpayeradvocate.irs.gov/reports/2021-annual-report-to-congress/.

IRS Providing Assistance to Taxpayers in the Current Environment

As part of an ongoing effort and balancing the importance of protecting...