The new IRS "customer satisfaction" survey reports.

• Jurisdiction: United States
• Author: Ely, Mark H.
• Date: 01 January 2002

Are you a satisfied IRS customer? If not, you can report your feelings to IRS management and Congress using a customer satisfaction survey, designed and administered by an independent research consultant, Pacific Consulting Group (PCG). The company administers the survey to taxpayers and presents the results to the IRS on a quarterly basis. Taxpayers rate how well the Service treated them; how well it explained information, procedures and taxpayer rights; how much time it took the IRS to resolve an issue; how fairly they thought it treated them and how satisfied they were. The survey is administered either by an IRS employee over the telephone or through correspondence.

PCG mails Appeals Division surveys as well as surveys from other IRS issue...