Author:Tehrani, Rich

Speech applications are revolutionizing today's call centers just like the ACD and predictive dialer once did. Applications of speech are now moving from IVR and contact centers into our cars, PCs, PDAs and even common household items like TV remote controls. This conference is the place to learn about issues across a full spectrum of speech applications, and devise a plan for deploying them.


The Conference Program

The Speech-World conference program is a rich combination of traditional presentation-based sessions and actual demo sessions. The goal is to provide attendees with all the tools you need to select and deploy solutions immediately--or to develop exciting new speech applications now. The speech application development sessions will feature discussion of both emerging and accepted standards and protocols.


The IP Contact Center Summit[TM] conference will be co-located with Speech-World in Dallas. A popular track at TMC's INTERNET TELEPHONY Conference & EXPO in the past, IP Contact Center Summit educates in-house and outsourced call center management on the extensive benefits and cost-savings they can realize by deploying VoIP in their contact centers.

Why Speech Technologies?

* Speech technologies empower customers to get their questions answered more quickly. This allows your contact center agents to provide a deeper level of service to those with more serious issues. Simply put

* Speech technologies improve customer satisfaction by giving access to information, faster!

* No technology gives faster ROI than speech. You will literally begin saving money the day you install them.

TMC, the sponsor of this event, has been hosting successful communications events since 1986. For more than 30 years, TMC has built a stellar reputation as a publishing and trade show company, focused on communications.

You are guaranteed the conference session topics are the most relevant, and that they are presented by A+ quality speakers with a minimal amount of commercialism. Only the best speakers are invited back to speak at TMC events.

We know you won't find a better value or event anywhere. We hope to see you at Speech-World and IP Contact Center Summit.

Speech Technologies

Speech is the most natural of interfaces and is rapidly being deployed in contact centers, as well as...

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