Innovation in customer experience.

Position:TOURISM, ENGINE OF PERU
 
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"Since 2007 we have worked to make the tourism sector one of the true engines of Peru. We have built three new hotels, 549 new rooms, and completely remodeled another 364 rooms in four hotels," says Jorge Melero, general manager at Libertador Hotels, Resorts and Spas in Lima.

The company has two more hotels in the pipeline with a total of 314 rooms, with a new brand in Lima. But the executive says the growth is not only in infrastructure. "In addition, we have brought our Customer Experience processes up to speed, developing direct communication with our guests,"...

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