inContact.
| Author | Cutler, Sarah |
| Position | SALT LAKE AREA |
Salt Lake City - INCONTACT was awarded Internet Telephony magazine's 2011 TMC Labs Innovation Award for its Plug-in Agent. The inContact Plug-in Agent enables intelligent call routing so that the call and caller information are delivered on a single, unified screen on the agent's desktop. The Plug-in Agent embeds the inContact call controls...
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