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Educate employees about adjusting their W-4s. Millions of U.S. workers saw smaller IRS refunds this year--or faced surprise tax bills--because they didn't change their W-4 withholdings to keep up with the new tax laws. So far, the average refund is down 17% compared with last year. That created lots of questions directed at HR departments and tax-prep services. (H&R Block even held "empathy training" this year to help agents handle upset clients.)

Advice: Send an email or have a quick lunch-and-learn to explain how employees can adjust their W-4s to avoid this problem on their 2019 taxes. Point workers to the IRS withholding calculator at

NYC is first to ban hair discrimination. In New York City...

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