Introduction: Higher education plays a major role in the transformation of an individual and also in the growth and development of the society and economic development of the country as a whole. All these factors have a tremendous impact not only on educational institutes even library and professional staffs working in the libraries in order to accomplish the aim and objectives of the organization in providing effective services. The effectiveness of the efficiency of library personnel in turn would largely depend upon their morel and job satisfaction.
Libraries are services oriented organizations. They are neither profit oriented nor production oriented organizations. The service oriented organizations ought to provide optimum services at minimum cost. The exponential growth of knowledge is causing abundant of documents in various forms such as book and non-books materials, print and non-print materials and others that is, electronic information materials. The demand for specialized information by the users has necessitated the library to repackage the information from various sources to suit the user's needs.
To adopt the use of modern technology in the libraries such as computers, RFID technology, machines and other paraphernalia to meet the needs of the users and to maintain the speed, accuracy and reliability have a considerable impact on libraries to know a variety of technical know how in order to work on them and guide the users properly. For this purpose the maximum utilization of the available staff is the only alternative to serve the library readers properly. Therefore it is essential to boost up the morel of the personnel as it is also necessary to develop a positive attitude among the library staff to gratify their needs. The job/professionals itself is a potential source for all types of need gratification. Hence, there is a need to understand and examine the various aspects relating to the needs of professional working in the libraries. These needs may be monetary on non-monetary, such as social recognition, professional and psychological. The present study examines the impact of ICT on job satisfaction of library professionals working in NMIMS Deemed University, Mumbai.
NMIMS Deemed University: NMIMS was established by Shri Vile Parle Kelvani Mandal in 1981 to offer the regular Master's degree program in Management studies (MMS) under the University of Mumbai. Based on the recommendations of University Grant Commission (UGC) and All India Council of Technical Education (AICTE), The Ministry of Human Resource Development, Government of India, accorded Deemed University status to NMIMS in 2003. It has established the eight schools offering programs at graduates, postgraduates and doctoral levels in various disciplines such as Management. Technology, Science, Pharmacy, Architecture, commerce and Law. Apart from its main campus at Mumbai, it has off-campus centers at Shirpur, Bangalore and Hyderabad.
NMIMS Library: NMIMS's R. M. library continued to progress and support the learning, teaching and research activities at the University. The Wi-Fi enabled library is modernized with the commercial library software, security systems, CCTV, etc. Library spends maximum budget on databases such as EBSCO, ProQuest, IEEE, CMIE, Crisil, Science Direct etc. It is tie-up with the Harvard and ECCH for case study teaching. NMIMS Library has transformed from a traditional library with manual transactions to an Electronic library and now is heading to digital library. University has separate library for Bangalore, Hyderabad and Shirpur campus.
Objectives: The main objective of the study are to understand the impact of ICT on job satisfaction and suggest the measures to improve the level of job satisfaction among library professionals working in NMIMS Deemed University, Mumbai.
Research Methodology: The study was mainly based on the primary data collected from the library professionals working in NMIMS Deemed University, Mumbai. A well-structured questionnaire was sent to all library professionals of the eleven libraries. To examine the impact of ICT on job satisfaction among library professionals were asked to tick mark against 25 statements listed in the questionnaire. Each statement consisted of five scale measurements i.e. SA--Strongly Agree, A--Agree, N--Neutral, D--Disagree & SD--Strongly Disagree.
Literature Review: Literature review is backbone of any research work. Here we present important literature review related to job satisfaction and impact of information and communication technology on job satisfaction.
Niederman and Sumner (2004) study contrasts attitudes and attributes of current and former positions of Information Technology professionals who have changed jobs within the information technology field in management information system. It also examines relationships among key variables of tasks performed, salary, job satisfaction and external influences or shocks of the management information systems professionals. Results shows that heir is significant changes in tasks, salary and job satisfaction between former and current jobs. It also found that there is significant increases in project management and business analysis and decrease in 3GL and maintenance programming as well as differences in the amount of change for different elements job satisfaction.
Marais and Kruger (2005) study presents the information on the implementation of computerized information system within a bureaucratic environment. Authors status...