IDC studies expansion of homeshoring.

Author:Schelmetic, Tracey E.
Position:International Data Corp. - Brief article

IDC, provider of market intelligence and advisory services for the information technology, telecommunications and consumer technology markets, has released a study on the expanded scope of the use of "homeshoring," a home-based customer service model. The study reveals a significant migration of the types of contact services companies are willing and ready to outsource. Homeshoring, a model which is changing customer management outsourcing, is the use of home-based agents to field various types of customer care inquiries. With an estimated four million people working in call centers in the U.S., companies are turning...

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