IDC studies expansion of homeshoring.

Author:Schelmetic, Tracey E.
Position:International Data Corp. - Brief article
 
FREE EXCERPT

IDC, provider of market intelligence and advisory services for the information technology, telecommunications and consumer technology markets, has released a study on the expanded scope of the use of "homeshoring," a home-based customer service model. The study reveals a significant migration of the types of contact services companies are willing and ready to outsource. Homeshoring, a model which is changing customer management outsourcing, is the use of home-based agents to field various types of customer care inquiries. With an estimated four million people working in call centers in the U.S., companies are turning...

To continue reading

FREE SIGN UP