How to prevent job-related violence.

What can executives, managers, and supervisors do to prevent workplace violence? According to Joseph Davis, a critical incident management consultant in Laguna Niguel, Calif., "Key research findings demonstrate a strong relationship between job stress and workplace harassment and violence. Workers also believe substance abuse, layoffs, societal issues, and financial insecurity contribute to the problems. Violence prevention programs and crisis response planning help reduce not only the possibility of workplace violence, but also reduce employee anxiety and improve productivity."

It is important to watch for early warning signs of potential problems in co-workers. "All of us have difficult days at work. However, supervisors and managers need to recognize the difference between an employee's bad day and a pattern of hostile behavior." Part of being prepared...