How good customer service can pay off.

• Author: MacIntyre, John
• Position: Figuratively Speaking - Advertisement - Brief Article

How Good Customer Service Can Pay Off Percentage of Americans who say they will stop doing business with a company if they experience poor customer service: 72 Percentage who say they are willing to pay more for goods and services if they get better customer service: 73 Source: Surrey by Modalis Research Technologies Percentage of community bankers who say they look for a candidate with prior business lending experience when seeking a business lender for their bank: 84.4 Percentage who look for people skills: 76.8 Percentage who look for a strong following of customers: 40.3 Percentage who look for sales experience: 38.8 Source: American Bankers Association Community Bank Competitiveness survey Average number of meetings per week attended by marketing and advertising executives, according to a survey conducted by The Creative Group: 11 Percentage of those meetings that last between 31-60 minutes: 45 Percentage that last 1-2 hours: 39...