Homeowners' Customer Satisfaction Measured.

• Date: 15 October 2018
• Author: Acunto, Steve

* "Home insurers' investments in improved digital interaction channels and bundled product offerings that combine multiple policies under one account are paying off in the form of the highest levels of customer satisfaction in the history of our study," according to the J.D. Power 2018 U.S. Home Insurance StudySM. However, the ability of insurers to maintain these high levels of customer satisfaction will continue to be tested by the growing crop of "insurtech" start-ups capitalizing on digital-only offerings.

Following are some key findings of the 2018 study:

* Record-high customer satisfaction: Overall customer satisfaction scores have reached an all-time high of 818 (on a 1,000-point scale)...