Heading off harassment.

Author:Smith, Valerie

Effective Intervention Techniques, 45 min., 2002, Anderson-davis, Inc. (877-235-1350, www.andersondavis.com), $28.95-$34.90 plus LMS setup fee. Course guide, local administrator guide.

Organizations and management have increased legal responsibility for maintaining harassment free workplaces. Effective Intervention Techniques discusses sexual harassment and sexual orientation and outlines key points about addressing a hostile harasser, including objections and intervention techniques.

The course requires users to participate frequently. There are many workplace scenarios in the program, and each ends by asking the user to determine the most effective response to what the employee said during the scenario. After each response, the user receives feedback and coaching about why one response is more effective than another.

Participants must complete a pretest and a comprehensive post-test, which concludes with a discussion of how a manager should intervene in a situation that is ongoing as well as how to initiate a...

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