Glossary

• Library: Positive Professionals: Creating High-Performing Profitable Firms Through Engagement (ABA) (2017 Ed.)

80/20 Rule. To circumvent people's psychological immune system during performance feedback meetings, focus 80 percent of the conversation on strengths and 20 percent on needed improvements.

ABCDE Model of Cognitive Reframing. A model used to teach cognitive reframing techniques. Each letter stands for part of the technique. It teaches that our automatic Belief about an Adversity (and not the adversity itself) is what typically causes negative psychological Consequences. It also includes Disputing distorted thoughts and replacing them with more Effective beliefs.

Active Constructive Responding (ACR). A practice of responding with enthusiasm to another person's efforts to share good news. This is the only category of response that promotes positive emotions and enhances relationship quality.

Autonomous Motivation. A category of high-quality motivation under self-determination theory under which we feel a level of choice in our actions and an alignment with our interests and values. The highest quality form of autonomous motivation is intrinsic motivation. The lowest quality form of motivation is controlled, extrinsic motivation under which we act due to coercion.

Autonomy. A basic need under self-determination theory to feel that our lives are governed by our own choices and that we're not controlled by others.

Boosters. Energy-giving aspects of our jobs, including all of the good things about ourselves and our jobs that support our ability to achieve work goals, reduce depleting Stressors, or contribute to our growth and development. Two kinds of Boosters are discussed in this book. First, "Personal Boosters" encompass our own personal capacities—our physical, psychological, emotional, and intellectual skills and strengths. Second, "Contextual Boosters" include characteristics of our jobs as well as social and organizational aspects of our work, such as how much autonomy we have, our supervisors' leadership styles, support from our colleagues, opportunities for development, clear feedback, and many others.

Burnout. A debilitating response to chronic stress that can have serious psychological and physiological effects. People experiencing burnout feel exhausted, cynical about the value of their activities, and uncertain about their ability to perform well.

Capitalizing. Sharing good news with someone close to us. Capitalizing is linked to positive emotions, well-being, and relationship-quality.

Cognitive Reframing. A technique developed in cognitive-behavioral therapy research that teaches people to monitor their thoughts in the face of adversity so that our automatic, negative thinking patterns don't take over. It teaches people to develop the capacity to notice and dispute their negative self-talk and reframe the situation using a more realistic and optimistic perspective.

Competence. A basic need under self-determination theory to feel that we're effective and confident in our ability to master new skills. It's similar to the concept of "self-efficacy" under...