Generational Differences Affecting Client Retention and Satisfaction.

• Position: BRIEFLY LEGAL

The first sentence in LawVision INSIGHTS three-part blog post on how generational differences are affecting client retention and satisfaction is a stark one: "By 2020, millennial will comprise 50 percent of the working population." This study and series of articles from LawVision's Mareie Borgal Shunk and Jessa Baker dig into how the generational complexities already affecting law firm leadership are starting to affect client retention and satisfaction...