GalaxyPlus Credit Union Systems introduces Member Relationship Plus.

Position:New Products ...

The GalaxyPlus Credit Union Systems unit of Fiserv Inc. has introduced Member Relationship Plus, a Web-based call center system for credit unions that tracks issues of members and non-members, designed to allow credit unions to respond quickly, accurately and consistently. The stream-lined workflow capabilities of Member Relationship Plus allow credit union staff to complete an electronic ticket for each call or visit received, which can then be assigned to a particular employee or department for resolution, searched by various fields or used to generate reports. The product's ticket screen lets credit unions customize entry fields to include pertinent information, such as branch, department, priority and status. Reminders...

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