Focus on the root cause.

Author:Johannes, Cheryl
Position:Letter to the editor

I really identified with Mike Jacka's article, "Trying to Solve the Wrong Problem" ("The Mind of Jacka," April 2014). I recently resolved the written communication (report writing) problem in my organization after many months of coaching. I terminated an auditor who did not know how to write because she did not know how to audit. At first I thought it was just the former issue, but as I spent more time reviewing her workpapers, I realized she didn't really know how to create a well-thought-out audit program to meet objectives. This lack of...

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