Figuratively speaking.

• Position: Briefs - Brief Article

A Narrow View of Call Centers

Percentage of bankers who view their bank's call center as simply a cost: 65

Percentage who view them as a center that can make profit for their bank: 22

Percentage who view them as a cost-reduction center: 24

Source: Frontline Group FTR. Contact Nicole Gooch at (615) 301-2100

Percentage of the executive managers of the 100 largest U.S. commercial banks who are women, according to a study by the Financial Women International Foundation: 10

Source: www.fwifoundation.org/New_Room/

Percentage of Americans who have been the victim of credit card fraud, according to BAIGlobal Inc.: 10

Percentage who have been victims of debit or ATM card fraud: 7

Percentage of Americans who say their bank and credit cards have been used without their permission, even though they've never lost their cards: 5

Source: Bankrate.com, www.bankrate.com/jobs/news/cc/20000927.asp

Percentage of mortgage originations in 2000 that were generated as a result of online research by consumers: 30.7

Percentage of mortgage originations in the refinance market that were generated by online research: 45.9

Source: Real Estate...