Report examines the causes of customer attrition.

• Position: New Products

Do you understand why customers close accounts with your bank? To help financial services companies recognize why their customers leave, Bancography of Birmingham, Ala., has published a syndicated research study entitled, "Attrition Benchmarks: Retail and Business."

The report studies 15 participating institutions (banks and credit unions) and includes information from 600 customer interviews.

One conclusion of the report, which includes...