Evolution of BPO--just where is it headed?

• Author: Madden, Jim
• Position: Manage Your Assets - Business Process Outsourcing - Brief Article

Business Process Outsourcing (BPO) has been called the new wonder solution for corporate ills. It's the transfer of an organization's non-core but critical business processes to a third-party vendor who uses specialized experience, expertise and state-of-the-art technology for optimum delivery. BPO aims to raise shareholder value by delivering competitively priced, high-value repeatable business outcomes that allow corporations to recalibrate, becoming market-leadership-focused and more profitable.

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Outsourcing is not a one-time event; it is continuous. Companies that outsource one process often later outsource another, then another--as their strategies change, new...