Business Etiquette: 101 Ways to Conduct Business with Charm and Savvy.

• Position: Book Review

Ann Marie Sabath

To survive in today's competitive business world, managers, customer service reps, executives, and entrepreneurs need to be prepared professionally. Written in an easy-to-use question-and-answer format, Business Etiquette's topics include greetings and introductions, appropriate business attire, written communication and e-mail, phone and voice mail, meetings...