Envision Telephony offers SpeechMiner.

Position:SPEECH-WORLD[TM] - Brief article

Envision Telephony, Inc., a provider of software for the contact center and the enterprise, has announced the availability of Envision SpeechMiner, a solution powered by Utopy which identifies, categorizes, analyzes and reports customer intelligence stored within each recorded interaction. Envision SpeechMiner works in combination with Envision Business Intelligence, allowing call centers to understand, analyze, predict and change how their organization affects the customer experience. Envision SpeechMiner allows decision-makers to easily identify, categorize and analyze information according to their unique business needs. It moves beyond simple word spotting to capture meaningful intelligence from the context and emotion of the conversation. Once companies understand why people are calling, they can begin...

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