Engagement Contributes to Business Success
| Library | Positive Professionals: Creating High-Performing Profitable Firms Through Engagement (ABA) (2017 Ed.) |
Engagement Contributes to Business Success
For example, in a 2016 study, Gallup found that, compared with business units that scored in the bottom quartile of engagement, top-quartile units were more successful, with 41 percent lower absenteeism, 24 percent to 59 percent lower turnover (depending on historical rates of turnover), 10 percent higher customer satisfaction metrics, 17 percent higher productivity, and 21 percent higher profitability (Harter, 2016). The business units that scored in the 99th...
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