Empirix launches OneSight to automatically monitor Cisco ICM.

Position:New Products - Brief Article

Empirix Inc., a company that helps organizations strengthen customer loyalty through assured Web and voice application performance, has launched a new solution to help companies manage and improve the performance of Cisco Intelligent Contact Management (ICM) components. Empirix's OneSight for Contact Centers, an end-to-end voice application management solution, can now combine automated voice transaction monitoring with new OneSight Telephony Monitors, allowing organizations to quickly and easily collect customer experience and system metrics from all elements of a Cisco ICM environment. OneSight for Cisco ICM can allow customer service executives and contact center/IT operations staff to proactively...

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