Electronic Bill Payment Slow To Catch On.

• Position: Brief Article

Electronic bill payment and presentment--paying bills online--may be the next greatest thing, but consumers are balking at using it. Several private-sector utilities have tried to promote usage by their customers, with little success. While the benefits to the business are undeniable (e.g., more efficient than handling checks), the benefits to customers are mixed. The three businesses have seen less than 1 percent of customers switch from writing and sending checks to electronic bill payment. Among the impediments to consumer acceptance...