Customer Interaction Solutions' eighth annual CRM Excellence Awards, Part One.

Author:Schelmetic, Tracey E.
Position::Customer relationship management

For the eighth consecutive year, the editors of Customer Interaction Solutions dared readers to prove that their companies have what it takes to win the coveted CRM Excellence Award. Below is Part One of the winners list--the companies that offer the best and the brightest customer relationship management products and services, all to the benefit of their clients. Winners were chosen on hard data: quantifiable results that convinced us, without a doubt, their clients were infinitely better off with these companies' products and services than without.

Congratulations to the winners!

EDITOR'S NOTE: Because of the very large volume of award applications we received, the CRM Excellence Award winners will be presented in two parts, to be continued next month in the June 2007 issue of Customer Interaction Solutions. More information about winning companies and their products and services may be found at

Altitude Software

Altitude Voice Portal

Aplicor, Inc.

Aplicor Online CRM

Autonomy etalk

Intelligent Contact Center



Centive, Inc.

Centive Compel

Citrix Online, LLC

Citrix GoToAssist

The DeGarmo Group, Inc.

Fit Index Systems

Epicor Software Corp.

Epicor Clientele CRM

eTelecare Global Solutions

eTelecare Global Solutions

IEX Corp.

IEX TotalView Workforce

Management system

InfoCision Management Corp.

Wireless Customer Retention Through Telesales

Maximizer Software

Maximizer Enterprise 9.5

NetSuite, Inc.

NetSuite 11.0


NextNine Virtual Support Engineer

Premiere Global Services

Dispatch Manager

Sage Software


Salesforce Winter '07

Saratoga Systems

Saratoga CRM

Soffront Software, Inc.

Soffront CRM v8.6


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