Effective m-government services and increased citizen participation: flexible and personalized ways of interacting with public administrations.

Author:Nica, Elvira
Position::Report
 
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  1. Introduction

    If a government aims to employ m-communication technologies that promote stationary wireless and mobile cellular as constituent of its digital electronics and communication technologies to attain its objectives (Popescu, 2015a), this type of institution is labeled a mobile government (m-Government). The latter concerns the utilization of m- information and communication technologies with wireless networks by public-sector government agencies to furnish citizen services (Ionescu, 2015), involve individuals, and acquire inner efficiencies. (Nguyen et al., 2015) From a technological view, m-Govemment services can be provided to consumers in remote zones via the employment of the m-Internet, pre-installed phone software and SMS. (Liu et al., 2014)

  2. The Driving Aspects Impacting the Acceptance of M-Government among E-Government Consumers

    M-Government is a type of e-Government utilizations and concerns any undertaking through mobile technologies, e.g. laptops, phones or personal digital assistants (PDAs), using the considerable embracing of mobile phone technology by citizens to attain the objective of e-Government. The advantage of m-Government results from the potentials of utilizations backing mobility of the individuals, businesses and internal performances of the governments. Governments should secure their m-Government services are accurately reinforced and that careful examination is given to the kinds of service to be provided. M-Government strategies will assist in giving chances to raise openness and cut down corruption. An m-Government service should be achievable and inexpensive, and citizens should have the cerebral capability to utilize it. (Al-Hadidi and Rezgui, 2010)

    As Internet access through mobile gadgets is increasing precipitously, individuals should be better advised of the chances for public administration services (Popescu, 2015b) and better persuaded toward self-service choices and online deals where achievable. Setting up a foundation for a collecting stream of mobile shift for self-service informational interplays unassisted may ground considerable expenditure savings for service suppliers. The intrinsic intricacies of numerous transactional offerings may not be suitable for swift mobile shift. Multi-channel handling and investigation are ordinary tasks for governments (Ionescu, 2014a), bringing about the blended operation of online distribution systems until now. Mobility increases the significance of clearly selecting and motivating online routes, and tends to complicate cost-effectiveness goals because of the demand for new skills and expertise within the public administration in setting up and adjusting mobile routes, and in addition associating legacy program and processing demands with the arrangement of mobile-based mechanisms. (Roy, 2014)

  3. The Significance of Regarding Mobile Service Distribution as a Platform for Government and an Empowering Medium for Social Improvement

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