Editor’s Introduction

Published date01 July 2014
Date01 July 2014
DOIhttp://doi.org/10.1002/crq.21103
C R Q, vol. 31, no. 4, Summer 2014 355
© 2014 Wiley Periodicals, Inc. and the Association for Confl ict Resolution
Published online in Wiley Online Library (wileyonlinelibrary.com) • DOI: 10.1002/crq.21103
EDITOR’S INTRODUCTION
This issue of Confl ict Resolution Quarterly focuses on the rapidly evolv-
ing fi eld of organizational confl ict management. Across sectors, orga-
nizational leaders are realizing the benefi ts to be gained through better
confl ict prevention and early resolution.
e rst article is written by David Brubaker and an amazing team of
experienced and talented practitioners and academics.  ey pool their col-
lective wisdom to describe current trends while predicting future changes
in organizational confl ict management.
In a similar vein, we present a series of articles in the mini-colloquy on
the role of the organizational ombudsman. In this series of connected prac-
tice notes, the highly talented and experienced team of ombudsmen from
the National Institutes of Health share their experiences and viewpoints
with us. While the litera ture on the work of ombudsmen borrows from the
elds of mediation, law, communications, and psychology, there are few
articles focused exclusively on the ombudsman function.
e use of specially trained ombudsmen within organizations is grow-
ing. Ombudsmen seek to manage either internal (e.g., workplace) or exter-
nal (e.g., customer) disputes with an emphasis on confl ict prevention and
early resolution. With this set of articles, Confl ict Resolution Quarterly seeks
to deepen the existing knowledge of organizational confl ict management
in general and with the ombudsman role specifi cally in order to spark con-
versations about the enormous potential of the ombudsman role to shape
more collaborative, effi cient, and humane organizations.
Happy reading!
SUSAN S. RAINES, Ph.D.
Professor, MS in Confl ict Management Program
Kennesaw State University
Editor-in-Chief, Confl ict Resolution Quarterly
sraines@kennesaw.edu

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