Do banks understand customer preferences?

• Author: Albro, Walt
• Position: Survey

Percentage of debit-card-is, suing banks that offered stored value cards during 2003 21 Percentage of similar banks that reported the same in 2002 8 Percentage of large banks offering payroll cards in 2003 10 Percentage of similar banks that reported the same in 2002 0 Source: 2003 ABA Bank Card Industry Survey Report Percentage of bank operating losses caused by external fraud (check fraud, card fraud and robbery) 58 Percentage of operating losses caused by execution, delivery and process management (data entry errors, missed deadlines and vendor disputes) 41 Percentage of operating losses caused by internal fraud (embezzlement) 1 Source: ABA Operating Risk Committee Percentage of parents who invested in a Section 529 college savings plans 4 Percent who said they were unfamiliar with Section 529 savings plans 64 Percentage of those unfamiliar with Section 529 savings plans, who, after being told of tax and other...