Deleting spam costs businesses billions.

• Author: Swartz, Nikki
• Position: UP FRONT: News, Trends & Analysis - Brief Article

Nearly 80 percent of e-mails sent worldwide are spare, and research has shown that junk communications can cost billions--and not just because companies have to buy extra computer capacity to cope with the influx of e-mails. The time employees spend deleting junk e-mail costs companies nearly $22 billion a year, according to a recent survey.

A random telephone survey of 1,000 adults by the National Technology Readiness Survey produced by Rockbridge Associates Inc. and the University of Maryland's Center for Excellence in Service revealed that 75 percent of Internet users receive spam daily...