Conflict: a catalyst for institutional change.

Author:Schaller-Demers, Debra


Conflict, simply defined, is a state of disharmony between incompatible or opposing persons, ideas, or interests. When asked to close their eyes and envision a recent conflict, most people will experience a disheartening feeling. They may notice physical or emotional signs of distress (e.g., palpitations, rapid breathing, sweaty palms, shaking, tearing, etc.). Therefore they tend to assign a negative connotation to conflict as a general concept. They view conflict as something to be avoided at all costs. But conflict is natural, and even when one acquires the skills to deal with it more effectively it continues to exist (ESR, 1998). It surrounds us on a daily basis, and while it might make us feel stressed, frustrated, angry, scared, or confused, it can offer new and positive opportunities for change, learning, and growth.

The same holds true for conflicts of interest and/or commitment within an organization. Again, by simple definition, a conflict of interest and/or commitment exists when there is a state of disharmony between one's responsibilities as an employee/member of a specific institution/ organization and an outside entity. Both the American Association of Medical Colleges (AAMC) and the American Association of Universities (AAU) have adopted this definition: "The term individual conflict of interest in science refers to situations in which financial considerations may compromise, or have the appearance of compromising, an investigator's professional judgment in conducting or reporting research" (Broccolo & Klanica, 2006). Yet, dealing effectively with the conflict of interest situation can also lead to positive opportunities for change, learning, and growth.

In essence, a potential conflict of interest or commitment is not inherently a bad thing. Often it means there is good work happening that will contribute to generalizable knowledge and benefit society. External or extramural financial interests often drive the research in ways that internal funding alone cannot by providing a direction to research that will result in the largest possible positive impact on society. Kalichman and Macrina (2001) state that conflicts encountered through the scientific profession are to be expected, it is how they are handled that can lead to untoward, inappropriate, or bad outcomes. Therefore, there is no shame in having external financial relationships, whether as an individual or an institution as a whole. The shame is in allowing those relationships to potentially bias the work, create false presumptions and distort decision-making, or in hiding the fact that they exist in the first place.

Maintaining even minimal standards of research integrity is dependent upon protecting and preserving not only the integrity of the science, but that of the researcher and the institution. There is also a fundamental obligation to preserve and sustain the public trust. The public trust is a fragile thing and once shattered it is almost impossible to repair (Schaller-Demers, 2006). Bradley (2005) says there is a concern that an escalating climate of secrecy and economic competition is contributing to the public's loss of confidence in the integrity of science and scientists, if not an actual deterioration in the quality of the science. If one accepts that public trust is what drives public funding, it may be logical to assume that once public trust is eroded, public funding will erode as well (Cohen, 2002).

Broccolo and Klanica (2006) state that instances of research misconduct can be motivated by the types of financial and associational (non-financial) interests that give rise to potential conflicts of interest and that the media and the public cannot distinguish the difference between actual conflict and perceptions of conflict. That is why perception and appearances are so important. Hiding is never the answer, because upon close examination, it may be determined that an actual conflict of interest doesn't even exist. When conflicts are revealed after-the-fact, especially in cases where misconduct is alleged or unanticipated adverse events occur, the perceptions can be more damaging than the reality.

An elemental question is to what extent financial incentives affect professional judgment. Barnes and Florencio (2002) state that financial incentives can and do exert significant influence over human behavior. Sadly, when individuals' reputations and/or livelihoods are at stake, good judgment can succumb to avarice. Institutional judgment can become clouded when reputations and/or finances hang in the balance. Bradley (2005) says that universities have a strong sense of self-preservation when confronted with these types of situations. Therefore, they may be reluctant to cancel lucrative contracts or prohibit or restrict certain studies even though a faculty member may have a potentially serious conflict of interest. The University of Oklahoma and the University of Toronto are two examples of institutions where professional judgment was overpowered by financial considerations to the detriment of reputation and research (Barnes & Florencio, 2002). At St. John Medical Center in Tulsa, Oklahoma, there was a study that investigated an experimental vaccine for malignant melanoma. Both the Institutional Review Board (IRB) chair and the dean allegedly concealed from both the IRB and the Food and Drug Administration (FDA) a report from an outside consulting firm that found severe deficiencies with the melanoma vaccine study. They eventually halted the study, but not because of these negative findings, and stated in an annual report that there were no significant safety issues related to the melanoma vaccine.

At the University of Toronto, the former university president urged the Canadian Prime Minister and four other cabinet ministers to withdraw proposed drug patent regulations or Apotex, a pharmaceutical giant, would rescind its multi-million dollar donation earmarked for the University and its affiliated teaching hospitals.

Barnes and Florencio (2002) point out that even high-level officials like an IRB chair, a dean of medicine, or a university president can be distracted from their primary responsibilities due to the influence of financial interests. One would automatically assume that safeguarding human research subjects and preserving the integrity of research, researchers, and the institution would be paramount. Yet even those held in the highest esteem may misstep while chasing ever-shrinking research dollars.

Objectivity through...

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