Comwave Telecom Inc., a leading Canadian provider of Voice-over-Internet Protocol (VoIP) telephone service and RADCOM, Ltd., (Nasdaq and TASE: RDCM), a network test and service monitoring solutions provider, have announced that, in the third quarter of this year, Comwave selected RADCOM's Omni-Q solution to monitor the quality of service delivered by its VoIP network. Omni-Q will allow Comwave to continuously collect, monitor and analyze voice quality and traffic performance to enhance service delivery to its customers.
"As one of Canada's largest VoIP providers, growth - both in market reach and customer base - is important to us," said Yuval Barzakay, president of Comwave Telecom. "Thanks to Omni- Q's continuous VoIP monitoring capability, Comwave can expand with ease while knowing that we are maintaining the high service quality our subscribers have come to expect."
The system purchase includes the R70, the award-winning probe released by RADCOM earlier this year. The R70 is powered by the Gear Set(tm), RADCOM's proprietary processing engine. LINUX-based, the R70 delivers a level of monitoring performance unparalleled in the industry, enabling data processing at a rate of up to 10 Gbps, independent of technology, service or protocol stack. The R70's ability to monitor an increasing amount of traffic over an ever-growing number of interfaces ensures that service providers, such as Comwave, will be able to manage any future service demands.
The Omni-Q system measures call quality, disconnections, and poor connections on each and every call. "It will directly enhance the way Comwave serves our customers by allowing us to proactively contact customers when their service level or quality is undermined," Barzakay added.
"We are very pleased that Comwave selected RADCOM," said Avi Zamir, president of RADCOM, Inc. "Omni-Q's powerful, user-friendly management layer allows VoIP service providers like Comwave to provision monitored, value-added voice related offerings such as Service Level Agreements and Partner Verification Services. Designed to allow multiple, diverse and simultaneous users, including NOC, engineering, customer support and...