Company Questions/Tech Solutions.

• Author: PETERSON, ERIC
• Position: Brief Article

Company: RezLogic Inc., Colorado Springs

RezLogic provides corporate clients with software that lets them forward e-mailed resumes to RezLogic's servers, then view them on the Internet. It "reduces the human element and speeds up the hiring process," said software engineer Charles Arcuri.

Question: Arcuri noted that a variety of IT applications lack a standard format, such as the differences between Microsoft Word and Word Perfect. "That same difference in format applies to e-mail, as well," he noted, Without a standard, attachments can come in garbled, unrecognized or tagged as unknown, and the computer doesn't know what to do with it.

When one RezLogic client sent attachments (Word documents) via America Online, the company's "automated software didn't recognize that there was an attachment there," Arcuri said. His question: How can a company best transfer a variety of files as attachments amid the morass of competing e-mail formats?

* RezLogic's servers are co-located at a Level 3 facility in Downtown Denver.

* Its clients use a variety of ISPs and e-mail formats.

Q: If e-mail attachments are critical, how can a company ensure they can receive and send them?

A: "It's a three-pronged problem," said Robert Brown, a vice president at Boulder's Tridog Interactive Inc.

* First, "You have the problem of the receiving ISP filtering the attachments," said Brown. "When they filter it, they change it to an acceptable format. (AOL doesn't) necessarily follow the open format the rest of the world uses."

* Secondly, many ISPs don't accept large attachments.

* Browsers can also...