Communication is a social activity. It is carried out in various ways in everyday life knowingly and unknowingly. Communication is carried out through verbal and non-verbal channels. All organisations and institutions have particular goals. Communication is of vital importance, and failure to communicate will give rise to inefficiency and lack of direction, as pointed out by Beeby (1966). Communication is the establishment of meaning and understanding between people (Kpangban, 1995.) Library administration is responsible for the control and supervision of a library, and cannot function without good communication (Reitz, 2004). The library as an organisation is geared toward serving the users. The library needs a way to make meaning and understanding between the clientele and the staff of the library, in order to achieve desired results. Library administration is the control and supervision of a library or library system, including planning, budgeting, policymaking, personnel management, public relations and programme assessment with responsibility for results (Reitz, 2004).
Library communication is carried out within the library and in some cases between libraries. In communicating, meaning and understanding between the people involved has to be established.
Communication in the library has two distinct levels:
* Staff communication
* Clientele/staff communication
Communication among the staff of the library has an effect on the way the library is managed. Communication must flow upward and horizontally across the organization just as much as it flows downward. Regular meetings are held to discuss library policies and implementation. Because the entire library staff cannot be at those meetings, heads of the various departments, sections or units and other designated representatives will have to meet formally or informally and resolutions or decisions of such meetings made available to other members of staff for them to understand and comply with. Some meetings are solely for the members of the top of the administrative hierarchy, and decisions that affect other staff are made known to them.
The clientele of the library need communication to achieve desired information-seeking goals. Communication is an exchange of information; it takes two or more to exchange information. So when a user visits the library in search of information resources, and is helped by...