Coming soon: online course on managing e-mail records.

• Position: Brief Article

What are the emerging trends in managing e-mail? ARMA International's new online course, "Managing E-mail Records: The State of the Art," will answer this and other questions about the exciting topic of email management.

The course, developed by Susan Cisco, Ph.D., CRM, FAI, will explore research and emerging trends related to e-mail records and information management, including automatic classification, the use of records and information management software, and custom solutions. Course participants will learn how to take the lead in working with software vendors to implement the necessary...