Coaching for Emotional Intelligence, by Bob Wall, Book, 2006, American Management Association, $24.95.
As I prepared to coach a manager who was unaware of her impact on others, I consulted Coaching for Emotional Intelligence: The Secret to Developing the Star Potential of Your Employees and found a wealth of useful guidance from the author, Bob Wall. In fact, almost two-thirds of this book focuses on coaching fundamentals and coaching in the real world.
Although the first chapters provide background, models, and research about emotional intelligence, the bulk of Coaching for Emotional Intelligence covers areas such as developing relationships with one's direct reports, observing and describing performance, using a structured coaching format, and giving praise.
The chapter on "Corrective Coaching for Job Performance" includes questions often asked about corrective coaching as well as examples of it in action. The next chapter, "Corrective Coaching to Develop Emotional Intelligence," begins with the author's beliefs that form the basis of his approach to coaching. It then lists behaviors that require coaching to develop emotional intelligence and covers steps in coaching for emotional intelligence, and when to use spontaneous coaching versus a more extended conversation.
The author describes how to prepare for a formal coaching interview. Lastly, Wall writes about the limitations of coaching, for example, when too much damage has already been done or when there is a psychological condition that interferes with a person's ability to perform.
The author cites convincing research to prove that emotional intelligence is a factor, if not the determining factor, in career success and top performance. Each model of El, however, has components that are so broad that I had trouble separating El from good people skills and leadership practices.
Wall acknowledges that one model's 13 measures have been around for 30 years, whereas the concept of emotional intelligence is newer. A second model identifies six emotional competencies that distinguish star performers: influence, team leadership, organizational awareness, self-confidence, achievement drive, and leadership.
The author prefers Adele B. Lynn's model of emotional intelligence. He details the five components of El according to Lynn's book, Coaching for Emotional Intelligence: The Secret to Developing the Star Potential of Your Employees:
Self-Awareness and Self-Control