Citizen Satisfaction With Private Police in Russia: Does Satisfaction With Public Police Matter?

Published date01 February 2020
Date01 February 2020
Subject MatterArticles
Journal of Contemporary Criminal Justice
2020, Vol. 36(1) 4 –18
© The Author(s) 2019
Article reuse guidelines:
DOI: 10.1177/1043986219890210
Citizen Satisfaction With
Private Police in Russia:
Does Satisfaction With
Public Police Matter?
Anna Gurinskaya1,2 and Mahesh K. Nalla3
In this study, we assess citizens’ satisfaction with private security guards (PSGs) and
whether contact experience and their assessment about the guards’ competence in
their work and procedural fairness in their interactions influence their satisfaction.
We also examine whether their general satisfaction with public police mediates the
factors that influence their satisfaction with PSGs. Results from a sample of 364
respondents from the city of St. Petersburg show that citizens come in contact
with private police in large numbers as they do with public police. Findings suggest
that citizens’ judgments of effectiveness and procedural fairness of private police
appear to be the strongest predictors of citizens’ satisfaction with PSGs. In addition,
respondents’ satisfaction with private police on various dimensions of professionalism,
effectiveness, and procedural fairness of PSGs is partially mediated by citizen
satisfaction with public police, a finding that does not hold for those who had contact
with PSGs. We discuss implications in light of strengthening training protocols by
incorporating procedural justice issues to highlight citizen-guard interactions, as well
as to enhance self-legitimacy of guards.
private police, public police, satisfaction with police, private security guards, citizen
satisfaction, satisfaction with security guards
1St. Petersburg State University, St. Petersburg, Russia
2Herzen State Pedagogical University of Russia, St. Petersburg, Russia
3Michigan State University, East Lansing, MI, USA
Corresponding Author:
Anna Gurinskaya, St. Petersburg State University, 7/9, St. Petersburg 199034, Russia.
890210CCJXXX10.1177/1043986219890210Journal of Contemporary Criminal JusticeGurinskaya and Nalla

To continue reading

Request your trial

VLEX uses login cookies to provide you with a better browsing experience. If you click on 'Accept' or continue browsing this site we consider that you accept our cookie policy. ACCEPT