Chicago 911 cuts FMLA fraud in half.

Position:Case study
 
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Two years ago, 49% of the employees at Chicago's main 911 call center were on some type of absences related to FMLA. That led to runaway overtime costs. But a crackdown on FMLA abuse has reduced employees' FMLA usage by 4,000 hours and cut overtime cost by $800k.

"We instituted a systematic review to identify trends. Once we see a trend, we sit down with the employee to let them know we're seeing a trend (and ask) 'Is there something behind that?'" Alicia Tat-Nadeau, director of the 911 center, told the Chicago Sun-Times.

Among the typical employees pulled in...

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