Family-centered ICUs raise satisfaction level.

• Position: Intensive Care - Brief article

Implementation of the Critical Care Family Assistance Program, developed to support those visiting loved ones in the intensive care unit, has significant benefits for families, patients, and ICU team members, demonstrates a study by the American College of Chest Physicians, Northbrook, Ill.

"Research shows that families are not entirely satisfied with their treatment within an ICU while a family member is under care, which can cause unnecessary stress and anxiety for both the family and patient. Yet, it is clear that addressing family needs in the ICU contributes to families' overall satisfaction with ICU care," notes D. Robert McCaffree, chief of staff, Oklahoma Medical Center, Oklahoma City. "The Critical Care Family Assistance Program is the first replicable nationwide ICU program structured with the needs of both the patient and family in mind."

The initiative utilizes a multidisciplinary team of professionals who are dedicated to fostering an environment where families feel well informed, comfortable, and safe.

The most profound impact was on the degree to which families felt they were involved...